Effective Date: 15 January 2025

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These Terms and Conditions ("Terms") govern your use of the website www.conciergeunsei.com ("Website"), which is operated by UNSEI Consulting Ltd ("Company", "we", "us", or "our"), a company registered in the United Kingdom with the company number 16138936, and located at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. By accessing or using the Website or any services provided through it (the "Services"), you agree to comply with and be bound by these Terms.

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1. Definitions

• "Client" or "You" refers to any person or entity accessing or using the Website and Services.

• "Services" refer to the luxury concierge and related services provided by UNSEI Consulting Ltd, including but not limited to Private Chef Service, Event Planning and Management, Travel and Transportation, Personal Concierge Services, VIP and Celebrity Services, and Entertainment & Performances.

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2. Acceptance of Terms

By accessing or using the Website, you confirm that you have read, understood, and agree to these Terms, including any amendments made from time to time. If you do not agree with these Terms, you must immediately cease using the Website and Services.

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3. Services Provided

UNSEI Consulting Ltd offers the following luxury concierge services through the Website:

• Private Chef Service

• Event Planning and Management

• Travel and Transportation

• Personal Concierge Services

• VIP and Celebrity Services

• Entertainment & Performances

Details of these services, including their pricing and specific terms, will be provided on the Website or upon request.

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4. Registration and Account

To access certain services or make a booking, you may be required to create an account on the Website. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately if you suspect any unauthorized use of your account.

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5. Booking and Payment

• Booking: To use our services, you may submit a request for a booking via the Website or by contacting us directly. Upon acceptance of your booking, we will send you a confirmation, detailing the services requested and the terms and conditions specific to that booking.

• Payment: All payments for services provided are due as outlined at the time of booking or as agreed upon. We accept payments through various methods, including credit cards and other forms of payment as specified on the Website.

• Pricing: All prices for services are quoted in GBP (£), unless otherwise specified. Prices are subject to change without notice but will not affect bookings already confirmed.

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6. Client Responsibilities

You agree to:

• Provide us with accurate and timely information required to fulfill your bookings and requests.

• Ensure that all required permissions or authorizations for specific events or services are obtained.

• Be financially responsible for all services rendered, including any third-party costs that may be incurred.

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7. Cancellations and Refunds

• Cancellations: If you need to cancel a booking, please notify us as soon as possible. Specific cancellation policies, including any applicable fees, will be outlined at the time of booking.

• Refunds: Refunds will be processed in accordance with the cancellation policy for each specific service or event. Any refunds are subject to the discretion of UNSEI Consulting Ltd and may not be available in all cases.

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8. Limitation of Liability

To the fullest extent permitted by law, UNSEI Consulting Ltd and its affiliates, partners, or employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or services, including but not limited to any delays, loss of data, or interruption of services.

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9. Intellectual Property

The content on the Website, including text, images, logos, graphics, and other materials, is protected by intellectual property laws and is the property of UNSEI Consulting Ltd or its licensors. You may not use, reproduce, or distribute any content from the Website without our prior written consent.

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10. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data.

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11. Third-Party Services

UNSEI Consulting Ltd may engage third-party service providers to assist in delivering the Services (e.g., chefs, event venues, entertainers). While we carefully select and vet our partners, we are not responsible for the actions, omissions, or failures of third-party service providers.

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12. Force Majeure

We are not liable for any failure to perform our obligations under these Terms if such failure is caused by events or circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental restrictions.

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13. Amendments to Terms

UNSEI Consulting Ltd reserves the right to amend, update, or change these Terms at any time. Any changes will be effective immediately upon posting on the Website, and by continuing to use the Website or Services, you accept these changes.

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14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in London, United Kingdom.

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15. Contact Us

If you have any questions regarding these Terms and Conditions or need further assistance, please contact us at:

 

UNSEI Consulting Ltd
71-75 Shelton Street, Covent Garden,
London, United Kingdom, WC2H 9JQ
Email: info@conciergeunsei.com 
Phone: +447787999392